outbreak

When I first read about the new mice Logitech was releasing this month I immediately decided to by the new laptop mouse – the VX Nano. It’s going to look perfect plugged into my X60t‘s slightly indented right side USB slot.

I’m currently using a NX20, a corded optical mouse I bought a while back. The main reason was that all my USB plugs on my previous laptop were at the back, which meant I could easily forget that I have a wireless receiver plugged in and break it. Hey it happened before, fortunately the USB key (sort of) survived. You can also wind the cable around the NX20 so it doesn’t get mangled while traveling. It’s a great little laptop mouse and it’s serving me well.

So when I got back home (I read about it in a local gaming magazine Joker at my parents’ home) I immediately checked online to see when the Nano will be available. I said end of August – good enough. Next step was obvious – trying to find it on the page of the local reseller. Nothing. Weird. No launch date, no expected price, no nothing. Not a big surprise though so I went to visit them. It was probably around the 20th – so strictly speaking it was almost the end of August. They said that it’s coming and that the latest news they have is that it’s going to be in the stores on the 24th. As I later found out it was probably a misunderstanding – it probably meant that it’ll be released on the 24th which actually means leaving a warehouse somewhere in Europe.

Since I work near the place I visited the store a few more times. On Thursday, the 23th, they figured that it’s not going to be there on Friday but maybe Monday, but probably Tuesday, the 28th. When I came by on Tuesday they told me it’s not there yet and that I can leave my phone number so they’ll call me when it arrives. I decided I’ll rather call them myself. Did that on Wednesday – not there yet. Since I couldn’t get through yesterday, the 30th (was that I private call I was listening to for 5 minutes while standing in the store?) I stopped by – not there yet.

All this wasn’t really a surprise. The real surprise was that they have no idea when it will actually be available. Citing their words: “We don’t know which driver is bringing it so we cannot check where the shipment currently is and when it will arrive.” Now I’d immediately think that’s BS if I didn’t know the (low) level of service in my beloved country. And this was even more shocking than having a sales person lying to my face. How is it possible that a logistics company exists that cannot tell you where your shipment is and when it’ll arrive when it’s supposedly already a few days late?

I’m still waiting for the mouse, getting grumpier by the day. Why didn’t they just say it’s coming in the beginning of September?

This entry was posted on Friday, August 31st, 2007 at 12:22 and is filed under logitech, services, thoughts. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.